常問問題
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How does it work?

How does Buddy Bites work?

你只需告訴我們你的愛犬每月需要多少我們的寵物食品,我們就會在你需要的時候為你送貨上門。另外,我們每送2公斤狗糧到你的家門,就會捐贈1公斤給香港狗狗收容所。

1) 選擇你愛犬的食物

2) 選擇你需要的份量

3)告訴我們交貨時間及地址

4)多次送貨

Is your product certified?

Buddy Bites partners with a European supplier who is both AAFCO and FEDIAF regulated. On top of this we lab test ourselves in Hong Kong to ensure the safety of Buddy Bites.

Is your packaging environmentally friendly?

Buddy Bites strive to make our packaging as sustainable as possible. We partner with Sustainabl to ensure our boxes are both recyclable and compostable. Our poo bags are made from compostable cornstarch, and our packaging is made from recyclable materials. We are always on the lookout to make our packaging as sustainable as we can.

Can I increase/decrease my next delivery?

Nobody gets it right first time, but it is very easy to amend your order through the customer login page at the top right of the website. If you ever have any issues though, please reach out to the Buddy Bites team and we will be sure to help!

送貨時間

When does Buddy Bites deliver?

Whenever you like! Standard deliver takes 2-3 working days, however we can do same day delivery. From there, tailor your order to ensure we top you up before you run out!

Where does Buddy Bites deliver to?

We deliver to all Hong Kong addresses, including outlying islands.

Is there a delivery charge?

We deliver all over Hong Kong, including outlying islands for free. You can pay a small premium for same day delivery.

Is there a cut-off date before my next order?

There is no cut off. Delivery will take 2-3 working days. However, when you subscribe to an ongoing plan, you only have to order once, and your food will be delivered when you need it, without you lifting a finger.

What is the best way to contact Buddy Bites?

For more information or enquiries, please email us at info@buddybites.dog 

我的賬戶和訂閱

Is there a minimum order?

最低訂購量為5公斤。如果這超過了你的狗狗每月的需求量,我們可以每四、六星期或八星期配送一次。

How long do I have to subscribe for?

There is no set length. You can cancel at any time after your first order. 

How do I pause my order or subscription?

暫停訂閱是再簡單不過的事情了。只需登錄並點擊 「暫停 」按鈕。這將使你的訂閱處於暫停狀態,直到你點擊恢復。

Can I pause my subscription because I will be on holiday?

當然可以,您可以處於任何原因而暫停訂閱。只需登錄後按下暫停鍵,在你未告知我們之前,我們將避免發送,直到我們收到你的通知。