How does it work?
How does Buddy Bites work?
Is your product certified?
Buddy Bites partners with a European supplier who is both AAFCO and FEDIAF regulated. On top of this we lab test ourselves in Hong Kong to ensure the safety of Buddy Bites.
Is your packaging environmentally friendly?
Buddy Bites strive to make our packaging as sustainable as possible. We partner with Sustainabl to ensure our boxes are both recyclable and compostable. Our poo bags are made from compostable cornstarch, and our packaging is made from recyclable materials. We are always on the lookout to make our packaging as sustainable as we can.
Can I increase/decrease my next delivery?
Nobody gets it right first time, but it is very easy to amend your order through the customer login page at the top right of the website. If you ever have any issues though, please reach out to the Buddy Bites team and we will be sure to help!
When does Buddy Bites deliver?
Whenever you like! Standard deliver takes 2-3 working days, however we can do same day delivery. From there, tailor your order to ensure we top you up before you run out!
Where does Buddy Bites deliver to?
We deliver to all Hong Kong addresses, including outlying islands.
Is there a delivery charge?
We deliver all over Hong Kong, including outlying islands for free. You can pay a small premium for same day delivery.
Is there a cut-off date before my next order?
There is no cut off. Delivery will take 2-3 working days. However, when you subscribe to an ongoing plan, you only have to order once, and your food will be delivered when you need it, without you lifting a finger.
What is the best way to contact Buddy Bites?
For more information or enquiries, please email us at email@example.com
Is there a minimum order?
How long do I have to subscribe for?
There is no set length. You can cancel at any time after your first order.
How do I pause my order or subscription?
暫停訂閱是再簡單不過的事情了。只需登錄並點擊 「暫停 」按鈕。這將使你的訂閱處於暫停狀態，直到你點擊恢復。
Can I pause my subscription because I will be on holiday?