常見問題
問題

How does it work?

How does Buddy Bites work?

讓我們知道您的 Buddy 每月需要多少我們的獸醫定制粗磨食物,我們會在您需要時送貨上門。最重要的是,您通過 Buddy Bites 訂購的每 2Kg,我們將贈送 1Kg 給香港的狗收容所!

1)選擇你的食物選項

2) 選擇您需要的數量

3) 讓我們知道交貨時間和地點

4)一次又一次地接收。

Is your product certified?

Buddy Bites partners with a European supplier who is both AAFCO and FEDIAF regulated. On top of this we lab test ourselves in Hong Kong to ensure the safety of Buddy Bites.

Is your packaging environmentally friendly?

Buddy Bites strive to make our packaging as sustainable as possible. We partner with Sustainabl to ensure our boxes are both recyclable and compostable. Our poo bags are made from compostable cornstarch, and our packaging is made from recyclable materials. We are always on the lookout to make our packaging as sustainable as we can.

Can I increase/decrease my next delivery?

Nobody gets it right first time, but it is very easy to amend your order through the customer login page at the top right of the website. If you ever have any issues though, please reach out to the Buddy Bites team and we will be sure to help!

Delivery

When does Buddy Bites deliver?

Whenever you like! Standard deliver takes 2-3 working days, however we can do same day delivery. From there, tailor your order to ensure we top you up before you run out!

Where does Buddy Bites deliver to?

We deliver to all Hong Kong addresses, including outlying islands.

Is there a delivery charge?

We deliver all over Hong Kong, including outlying islands for free. You can pay a small premium for same day delivery.

Is there a cut-off date before my next order?

There is no cut off. Delivery will take 2-3 working days. However, when you subscribe to an ongoing plan, you only have to order once, and your food will be delivered when you need it, without you lifting a finger.

What is the best way to contact Buddy Bites?

For more information or enquiries, please email us at info@buddybites.dog 

我的帳戶和訂閱

Is there a minimum order?

最小起訂量為 5 公斤。如果這超過您的狗每月的需求,我們可以每 4、6 或 8 週交付一次。

How long do I have to subscribe for?

There is no set length. You can cancel at any time after your first order. 

How do I pause my order or subscription?

暫停訂閱再簡單不過了。只需登錄並單擊暫停按鈕即可。這將使您的訂閱暫停,直到您單擊繼續。

Can I pause my subscription because I will be on holiday?

當然,您可以出於任何原因暫停訂閱。只需登錄,按暫停,我們將停止交付,直到您另有說明。