We gathered the most asked questions but we can't cover them all here, so if you can't find what you're looking for
Email UsBuddy Bites is a premium pet food brand that supports sheltered dogs by donating 1kg of food for every 2kg we sell. We provide vet-backed, AAFCO regulated dry food and treats for all breeds, ages and sizes that delivers straight to your door.
Our recipes are backed by vets, regulated by AAFCO and designed to provide everything your dog needs, no matter their breed or age….plus suited to the fussiest of eaters!
Buddy Bites operates in Hong Kong and Singapore. Let us know where you would like to see Buddy Bites next!
Yes, we have certified and established vets in Buddy Bites that oversee the testing of all our recipes via a third party testing facility.
Yes! You can find Buddy Bites products at stores across Hong Kong. Find the nearest stockist to you. Find the nearest stockist to you. If you are interested in stocking Buddy Bites, drop us a message: info@buddybites.dog
Refer your friend and both enjoy a $150 discount on your next order. Start referring today!
You can contact Buddy Bites via email at info@buddybites.dog or Whatsapp
Buddy Bites donate 1kg of kibble for every 2kg we sell. These donations go to our shelter partners in both HK and Singapore! Learn more.
We currently pawtner with 8 shelters in Hong Kong and Singapore: Catherine's Puppies, HKDR, SKSF, SOSD, PGRS, Love Fluffy Home, Tails Lantau, and HKSCDA. We continue to help with more shelters and foster families! Learn more.
All Buddy Bites Kibble is made in Europe and regulated to AAFCO standards. You might have even seen the video of Ryan eating our food. We didn't ask him to do it, but it's safe to do so and he's a bit weird.
The shelf life of Buddy Bites is around 18 months, with the use by date printed on the back of the packaging.
The Association of American Feed Control Officials set the global standards for quality pet food. They are a regulatory body based in the U.S. and we make sure to stay in their good books!
Buddy Bites is tested straight after production and then again following arrival in Asia by a third party lab. We work alongside our vets to test for all recent recall issues to make sure we are providing the safest pet food we can offer. We test for Salmonella & E. Coli bacteria, Mycotoxins (Ochratoxin & Aflatoxins), Melamine and its metabolites, and excess vitamin D2 & D3 for peace of mind.
For smaller breeds, we recommed the duck recipe as it is the smallest kibble size we offer for adults (10mm diameter).
Take a look at our feeding guidelines per recipe and check our daily recommended feeding guideline (grams per day) corresponding to your dog's weight. Adjust as needed if your dog is on the skinnier or chunkier side.
No, we include grains in all of our recipes. 'Good' grains are carbohydrates which are an important part of a dog's diet, as they are omnivores. There are ongoing investigations into the links between grain-free recipes and DCM (dilated cardiomyopathy). Whilst the investigations are not concluded, we prefer to avoid grain-free for now.
Each Buddy Bites scoop holds around 110 grams.
Our kibble sizes range from 10-14mm to suit dogs of all breeds, ages and sizes. Our smaller kibble is suitable for smaller breeds and older dogs with less teeth who still enjoy eating kibble. Our larger kibble is suitable for large dog breeds and dogs who need more encouragement to chew to aid digestion. The kibble size of each recipe can be found on each product page on our website.
Novel proteins are proteins that have appeared in dog's diets less over the years and are therefore less likely to trigger allergies. We use novel proteins in our Adult recipes.
Convenience and cash!! By subscribing you receive a 15% discount to standard pricing, and the convenience of not having to go back into the website to order every month. It just arrives at your door as if by magic. On top of that we throw some extra goodies in your orders, first one guaranteed!
Absolutely! Our subscriptions are purely for convenience, they are completely flexible. You can pause, edit or cancel any time. You can change flavour, delivery date, frequency all in just a few clicks via your customer portal. Plus you will have dedicated support via email or Whatsapp if you have any questions or need anything changed. There is no charge for subscribing, just order your food, and let us deliver to your door on repeat at no extra cost.
Buddy Bites subscription support team is here for you via Whatsapp or email to help with any and all things Buddy Bites. E.g. Swap products, change order frequency, change address... We can help with all of the above and more and we welcome any photos of your dog!
We accept all major credit cards, Alipay, WeChat Pay and Paypal that can accept recurring payments.
Your order should arrive 2-3 working days from payment (unless you've paid for same day delivery). We delivery Monday to Saturday. Your order will include a tracking number and you will get a message from your delivery driver prior to the arrival of your food in case you are not in.
You sure can! When you subscribe you will get an email helping you to set up an account. From there you can change your flavour, or anything else including recurring dates, amount, and more. If you have any trouble email or Whatsapp us with any questions. We will respond quick as a greyhound.
Absolutely! When you subscribe you will get an email helping you to set up an account. From there you can change the delivery date, or anything else. If you have any trouble email or Whatsapp us for help!
Absolutely! Have a look at the feeding guidelines before you order, however not everyone get's it right first time. So you can log into your account and customize your order from there. If you have any trouble email or Whatsapp us for help!
Free standard shipping takes 2-3 days, including outlying islands. We also offer same-day delivery for an added fee to addresses in Hong Kong island, Kowloon, and some parts of New Territories. Translation missing: en.faqs.delivery.question1.email to find out more.
Everyday except Sunday!
We offer free standard delivery for orders over $250. Orders under $250 will be charged $60 shipping fee for standard delivery, including outlying islands. Same-day delivery orders of over $250 have an added shipping fee of $60, and for orders under $250 a $90 fee.
Yes! We offer same-day delivery to addresses in Hong Kong island, Kowloon and some parts of the New Territories. The fee depends on your total order amount.
We partner with external logistics partners Kerry and SF Express to deliver your order straight to your door.
We are available in Hong Kong and Singapore. If you would like Buddy Bites to open up in your city next, let us know!
No! We aim to make delivering dog food as easy and convenient as possible to all dogs, which is why we offer free standard delivery to the whole of Hong Kong for orders over $250.
Yes! You will receive an Order Confirmation email with a tracking number from our logistics partner to check your order in real time. Our logistics partner will also send you a message on the day of your delivery.
Get in touch with us at Translation missing: en.faqs.delivery.question9.email or Whatsapp us for help!
We accept PayPal, Google Pay, Alipay, and all major credit cards for one-time and subscription orders. You can choose to pay by WeChat Pay, FPS, and UnionPay for one-time orders.
Watch our tutorial video to help you navigate the customer portal with your Buddy Bites login. Don't have an account setup? You'll find the link in your 'Order Confirmation email' from your 1st order. Still having trouble? Contact us via email or Whatsapp — we'll send you a new activation link.
Subscribing to Buddy Bites is free! Better than that, you save 15% on EVERY ORDER by subscribing!
Your recurring orders will be charged to the same payment method you used to complete your previous Buddy Bites order. You can change your payment details anytime on your Buddy Bites account via our customer portal. Watch this tutorial video to see how. You will be notified via email 3 days before your orders are due to renew to give you time to make any changes — pause, skip, swap, change the amount of kibble, add products to your upcoming order.
Discount codes can be applied at checkout on the right-hand side bar.
Yes, if you have a useable code. Just login and on the 'manage subscriptions' page there is an option to enter in a discount code on the bottom left. This is where you should apply your discount code from our referral program!
You should get a notification immediately and it can take up to 12 working days, but usually between 3-5 depending on the associated bank.
You can update your payment details securely via your Buddy Bites account on our customer portal. Watch our tutorial video to see how. Don't have an account setup? You'll find the link in your Order Confirmation email from your 1st order. Still having trouble? Contact us via email or Whatsapp — we'll send you a new activation link.