Frequently Asked
Questions

How does it work?

How does Buddy Bites work?

Let us know how much of our vet tailored kibble your Buddy needs each month, and we will deliver to your door when you need it. On top of this, for every 2Kg your order through Buddy Bites, we will gift 1Kg to a Hong Kong dog shelter!

1) Pick your food option

2) Select the amount you need

3) Let us know when and where to deliver

4) Receive over and over again.

Is your product certified?

Our production partner has gone out of their way to ensure that you can believe in their product by seeking US regulation, as a result Buddy Bites is FDA Approved. Hong Kong doesn’t actually regulate dog food at all, and therefore it is vital to know that the product your pet is consuming comes from a supplier who is regulated to a high level. This along with consultation from a senior Hong Kong-based vet, including palatability testing on all products ensures that we put your pet’s safety, first.

Is your packaging environmentally friendly?

Yes, our packaging is made with recyclable materials.

Can I increase/decrease my next delivery?

Yes, as we know dogs appetites can change, particularly when they are growing, you are able to increase or decrease your next order at the click of a button.

Delivery

When does Buddy Bites deliver?

Buddy Bites will be delivered in 2-3 working days.

Where does Buddy Bites deliver to?

We deliver to all Hong Kong addresses.

Is there a delivery charge?

No, there is no delivery charge!

Is there a cut-off date before my next order?

There is no cut off. Delivery will take 2-3 working days. However, when you subscribe to an ongoing plan, you only have to order once, and your food will be delivered when you need it, without you lifting a finger.

What is the best way to contact Buddy Bites?

For more information or enquiries, please email us at info@buddybites.dog 

My Account & Subscriptions

Is there a minimum order?

The minimum order is 5kg. If this is more than your dog needs per month, we can deliver every 4, 6, or 8 weeks.

How long do I have to subscribe for?

There is no set length. You can cancel at any time after your first order. 

How do I pause my order or subscription?

Pausing your subscription could not be easier. Simply log on and click the pause button. This will put your subscription on hold until you click to resume.

Can I pause my subscription because I will be on holiday?

Absolutely, you can pause your subscription for whatever reason you would like. Simply log on, press pause, and we will refrain from delivery until you tell us otherwise.