Frequently Asked
Questions

How does it work?

How does Buddy Bites work?

Let us know how much of our vet tailored kibble your Buddy needs each month, and we will deliver to your door when you need it. On top of this, for every 2Kg your order through Buddy Bites, we will gift 1Kg to a Hong Kong dog shelter!

1) Pick your food option

2) Select the amount you need

3) Let us know when and where to deliver

4) Receive over and over again.

Is your product certified?

Buddy Bites partners with a European supplier who is both AAFCO and FEDIAF regulated. On top of this we lab test ourselves in Hong Kong to ensure the safety of Buddy Bites.

Is your packaging environmentally friendly?

Buddy Bites strive to make our packaging as sustainable as possible. We partner with Sustainabl to ensure our boxes are both recyclable and compostable. Our poo bags are made from compostable cornstarch, and our packaging is made from recyclable materials. We are always on the lookout to make our packaging as sustainable as we can.

Can I increase/decrease my next delivery?

Nobody gets it right first time, but it is very easy to amend your order through the customer login page at the top right of the website. If you ever have any issues though, please reach out to the Buddy Bites team and we will be sure to help!

Delivery

When does Buddy Bites deliver?

Whenever you like! Standard deliver takes 2-3 working days, however we can do same day delivery. From there, tailor your order to ensure we top you up before you run out!

Where does Buddy Bites deliver to?

We deliver to all Hong Kong addresses, including outlying islands.

Is there a delivery charge?

We deliver all over Hong Kong, including outlying islands for free. You can pay a small premium for same day delivery.

Is there a cut-off date before my next order?

There is no cut off. Delivery will take 2-3 working days. However, when you subscribe to an ongoing plan, you only have to order once, and your food will be delivered when you need it, without you lifting a finger.

What is the best way to contact Buddy Bites?

For more information or enquiries, please email us at info@buddybites.dog 

My Account & Subscriptions

Is there a minimum order?

The minimum order is 5kg. If this is more than your dog needs per month, we can deliver every 4, 6, or 8 weeks.

How long do I have to subscribe for?

There is no set length. You can cancel at any time after your first order. 

How do I pause my order or subscription?

Pausing your subscription could not be easier. Simply log on and click the pause button. This will put your subscription on hold until you click to resume.

Can I pause my subscription because I will be on holiday?

Absolutely, you can pause your subscription for whatever reason you would like. Simply log on, press pause, and we will refrain from delivery until you tell us otherwise.